Effective Date: 18/7/2024
Thank you for shopping at gamerbluelens.com. We strive to provide high-quality blue light-blocking glasses for gamers. If you are not completely satisfied with your purchase, we are here to help.
1. General Information
- Business Name: gamer blue lens
- Website: gamerbluelens.com
- Email: [email protected]
- Address: Beirut, Salim Slem
2. Return Policy
2.1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.2. Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
2.3. Non-Returnable Items: Some items cannot be returned, including:
- Gift cards
- Custom or personalized orders
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Return Process
3.1. Initiating a Return: To initiate a return, please email us at [email protected] with your order number, reason for return, and any relevant photos if the item is damaged or defective.
3.2. Return Authorization: Once your return request is received and approved, we will provide you with a return authorization number and instructions on how to return your item.
3.3. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Refunds
4.1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
4.2. Approval: If your return is approved, we will initiate a refund to your original method of payment within 14 days.
4.3. Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
5. Exchanges
5.1. Defective or Damaged Items: If you need to exchange an item due to a defect or damage, please contact us at [email protected] with your order number and details about the product condition.
6. Contact Us
If you have any questions about our Refunds & Returns Policy, please contact us:
- Email: [email protected]
- Address: Beirut, Salim Slem
By purchasing from gamerbluelens.com, you acknowledge that you have read, understood, and agree to this Refunds & Returns Policy. We appreciate your business and are committed to providing you with the best customer service experience.